I have a lot of respect for your commitment to solving this problem, and I look forward to solving it too.
#BIFF RESPONSE FULL#
Don’t worry, I will pay full attention to your concerns about this issue and any proposals you want to make.I can understand your frustration – this is a very important decision in your life.Statements that show Empathy, Attention and/or Respect: (Don’t give your thoughts until they have answered all 9 questions.) Would you like to hear my thoughts about it?.Is there anything you would take out, add or change?.How do you think the other person will respond?.Or give two choices on an issue and ask for a reply by a certain date.Ĭoaching for BIFF Responses: 10 Questions Informative: Focus on straight information, not arguments, opinions, emotions or defending yourself (you don’t need to)įriendly: Have a friendly greeting (such as “Thanks for responding to my request”) close with a friendly comment (such as “Have a good weekend”).įirm: Have your response end the conversation. Long explanations and arguments trigger upsets for HCPs. Teaching BIFF Responses to Hostile or Misinformed Communications.īrief: Keep it brief. Extreme behaviors or threats (some that 90% of people would never do).Preoccupation with blaming others (their Targets of Blame).Key Characteristics of a High Conflict Person (HCP) I hope you enjoy this quick read from one of my favorite resources on the most effective ways to communicate during high conflict situations. That’s when I step back, evaluate the circumstances and make sure I’m communicating properly to ensure a successful outcome. Have you ever been in a situation where everything you say to someone seems to “set” them “off”? Where emotions are always extreme, intense and sometimes even erratic? From time to time, I run into volatile situations where everything is high conflict.
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